Last Updated: 15 August 2025
At Nokta, a brand of S R Enterprise, we value your satisfaction and take product quality seriously. This policy explains how we handle returns, exchanges, and refunds for orders placed through our website www.nokta.in.
1. Eligibility for Returns & Exchanges
We only accept returns or exchanges in the following cases:
- You have received a damaged product.
- You have received an incorrect product.
Important:
We require clear proof in the form of a video captured during unboxing, along with supporting photos if needed.
Without valid proof, we may not be able to process your request.
Products must be unused, unwashed, and returned with all original tags and packaging.
2. Exchange Process
Once we receive the returned product and verify the proof, we will arrange an exchange for the correct or defect-free item.
If we cannot provide the replacement due to stock unavailability or any other reason from our side, we will issue a full refund for the product amount.
3. Refund Policy
Refunds are only issued if we are unable to provide a replacement for an incorrect or defective product.
Refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned item.
4. Return Shipping
Customers can choose to send the product back to us at their own cost or request us to arrange a pickup.
If a pickup is arranged by Nokta under S R Enterprise, the customer must ensure proper packaging to avoid further damage in transit.
5. Order Cancellations
After placing an order, we confirm it a second time via phone call.
Customers can cancel the order during this confirmation call or before the order is shipped.
Once shipped, cancellations are not allowed.
6. Sale Items
Items purchased during a sale or discount period are eligible for return or exchange only if they are damaged or incorrect, subject to proof verification.
7. Proof Requirement
Customers must provide a clear unboxing video showing the product as received.
Photos may be requested as additional proof.
Without proper proof, the request will be declined.
8. Contact Us
For any return, exchange, or refund request, please contact our customer care team:
📧 support@nokta.in
📧 nokta.care@gmail.com
Let me know if you want me to help update any other pages or policies!Here is the revised Return and Refund Policy including your enterprise name “S R Enterprise” alongside your brand “Nokta” for consistency and clarity:
Last Updated: 15 August 2025
At Nokta, a brand of S R Enterprise, we value your satisfaction and take product quality seriously. This policy explains how we handle returns, exchanges, and refunds for orders placed through our website www.nokta.in.
1. Eligibility for Returns & Exchanges
We only accept returns or exchanges in the following cases:
- You have received a damaged product.
- You have received an incorrect product.
Important:
We require clear proof in the form of a video captured during unboxing, along with supporting photos if needed.
Without valid proof, we may not be able to process your request.
Products must be unused, unwashed, and returned with all original tags and packaging.
2. Exchange Process
Once we receive the returned product and verify the proof, we will arrange an exchange for the correct or defect-free item.
If we cannot provide the replacement due to stock unavailability or any other reason from our side, we will issue a full refund for the product amount.
3. Refund Policy
Refunds are only issued if we are unable to provide a replacement for an incorrect or defective product.
Refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned item.
4. Return Shipping
Customers can choose to send the product back to us at their own cost or request us to arrange a pickup.
If a pickup is arranged by Nokta under S R Enterprise, the customer must ensure proper packaging to avoid further damage in transit.
5. Order Cancellations
After placing an order, we confirm it a second time via phone call.
Customers can cancel the order during this confirmation call or before the order is shipped.
Once shipped, cancellations are not allowed.
6. Sale Items
Items purchased during a sale or discount period are eligible for return or exchange only if they are damaged or incorrect, subject to proof verification.
7. Proof Requirement
Customers must provide a clear unboxing video showing the product as received.
Photos may be requested as additional proof.
Without proper proof, the request will be declined.
8. Contact Us
For any return, exchange, or refund request, please contact our customer care team:
📧 support@nokta.in
📧 nokta.care@gmail.com